We believe cus­tomer sup­port is very impor­tant as it pro­vides assis­tance should you encounter any prob­lems with reg­is­tra­tion at Caspero Casi­no, man­ag­ing your account, with­drawals, or oth­er mat­ters. Our team con­tact­ed the cus­tomer sup­port dur­ing the review process to gain an accu­rate pic­ture of the qual­i­ty of the ser­vice. That is why we always check these when review­ing casi­nos. You can find more infor­ma­tion about all of the com­plaints and black points in the ‘Safe­ty Index explained’ part of this review. Because of these com­plaints, we’ve giv­en this casi­no 16,560 black points in total.
The play­er from Kaza­khstan had request­ed a with­draw­al less than two weeks pri­or to sub­mit­ting this com­plaint. Fol­low­ing the team’s assis­tance, the issue was resolved, and the play­er con­firmed receipt of their win­nings. The play­er from Ger­many had request­ed a with­draw­al pri­or to sub­mit­ting their com­plaint. The Com­plaints Team inter­vened after the rec­om­mend­ed wait­ing peri­od and con­firmed that the player’s account had been suc­cess­ful­ly ver­i­fied, allow­ing the with­draw­al to be processed. Con­se­quent­ly, the com­plaint was marked as “unre­solved,” and the player’s sit­u­a­tion was doc­u­ment­ed in hopes that the casi­no might recon­sid­er its approach in the future. The play­er from Ger­many had been wait­ing for his pay­out from Caspero since Sep­tem­ber 27th and had received only stan­dard respons­es regard­ing the with­draw­al process.
We cur­rent­ly have 2 com­plaints about this casi­no in our data­base. In this review, Caspero Casi­no has under­gone a detailed exam­i­na­tion of its strengths and weak­ness­es by our team of inde­pen­dent casi­no review­ers using our casi­no review method­ol­o­gy. Play­ers must be 24 years of age or old­er and reside in juris­dic­tions where online gam­bling is legal.
If you or some­one you know has a gam­bling prob­lem and needs help, call or vis­it Game­care. Start your mobile play today! He sub­mit­ted all required doc­u­ments, but his proof of bank account was repeat­ed­ly reject­ed, despite pro­vid­ing a dai­ly trans­ac­tion his­to­ry.

Caspero — About the com­pa­ny

Caspero Casi­no has been grant­ed a gam­bling license in Comoros issued by Anjouan Gam­ing. How­ev­er, there is cur­rent­ly no User feed­back score for this casi­no. We found some ques­tion­able rules or claus­es dur­ing our review, because of which we con­sid­er the Terms and Con­di­tions of Caspero Casi­no to be some­what unfair. In our com­pre­hen­sive review of all rel­e­vant aspects, Caspero Casi­no has attained a Very low Safe­ty Index of 1.5. As far as we are aware, no rel­e­vant casi­no black­lists men­tion Caspero Casi­no.
In our review of Caspero Casi­no, we have looked close­ly into the Terms and Con­di­tions of Caspero Casi­no and reviewed them. Caspero Casi­no has Very low Safe­ty Index of 1.5, indi­cat­ing a very bad per­for­mance in terms of fair­ness and safe­ty based on our eval­u­a­tion cri­te­ria.

Caspero Hold­ing ApS, Copen­hagen, Den­mark

Unfair or preda­to­ry rules could be exploit­ed in order to avoid pay­ing out the play­ers’ win­nings to them. Dis­cuss any­thing relat­ed to Caspero Casi­no with oth­er play­ers, share your opin­ion, or get answers to your ques­tions. The Com­plaints Team marked the com­plaint as ‘resolved’ fol­low­ing the player’s con­fir­ma­tion of receiv­ing all funds.

User reviews of Caspero Casi­no

Con­sid­er­ing play­er com­plaints is inte­gral to our casi­no review process as they offer a com­pre­hen­sive view of the issues expe­ri­enced by play­ers and the casi­nos’ atti­tude in resolv­ing these prob­lems. We fac­tor in the num­ber of com­plaints in pro­por­tion to the casino’s size, rec­og­niz­ing that larg­er casi­nos tend to expe­ri­ence a high­er vol­ume of play­er com­plaints. Con­sid­er­ing its size, this casi­no has a very high sum of dis­put­ed win­nings in com­plaints from play­ers. Casino.guru is an inde­pen­dent source of infor­ma­tion about online casi­nos and online casi­no games, not con­trolled by any gam­bling oper­a­tor. Free pro­fes­sion­al edu­ca­tion­al cours­es for online casi­no employ­ees aimed at indus­try best prac­tices, improv­ing play­er expe­ri­ence, and fair approach to gam­bling. Online casi­nos give bonus­es to both new and exist­ing play­ers in order to gain new cus­tomers and encour­age them to play.
Online casi­nos fre­quent­ly impose lim­i­ta­tions on the amounts play­ers can win or with­draw. We only cal­cu­late it after a casi­no has at least 10 reviews, and we have only received 2 play­er reviews so far. When­ev­er we review online casi­nos, we care­ful­ly read each casino’s Terms and Con­di­tions and eval­u­ate their fair­ness. Casi­no black­lists, includ­ing our own Casi­no Guru black­list, can sig­ni­fy that a casi­no has done some­thing wrong, so we advise play­ers to take them into account when choos­ing a casi­no to play at.

Pay­ment meth­ods, win and with­draw­al lim­its

• Read what oth­er play­ers wrote about it or write your own review and let every­one know about its pos­i­tive and neg­a­tive qual­i­ties based on your per­son­al expe­ri­ence.
• The high­er the Safe­ty Index, the more like­ly you are to play and receive your win­nings with­out any issues.
• The Safe­ty Index is the main met­ric we use to describe the trust­wor­thi­ness, fair­ness, and qual­i­ty of all online casi­nos in our data­base.
• Online casi­nos give bonus­es to both new and exist­ing play­ers in order to gain new cus­tomers and encour­age them to play.
• When­ev­er we review online casi­nos, we care­ful­ly read each casino’s Terms and Con­di­tions and eval­u­ate their fair­ness.
• Our process for estab­lish­ing a casino’s Safe­ty Index involves a detailed method­ol­o­gy that con­sid­ers the vari­ables we’ve col­lect­ed and ana­lyzed dur­ing our review.
• Tak­ing our find­ing into con­sid­er­a­tion, we encour­age you to pro­ceed with cau­tion should you decide to play at this casi­no.

An ini­tia­tive we launched with the goal to cre­ate a glob­al self-exclu­sion sys­tem, which will allow vul­ner­a­ble play­ers to block their access to all online gam­bling oppor­tu­ni­ties. The Com­plaints Team had made mul­ti­ple attempts to con­tact the casi­no regard­ing the player’s delayed with­drawals but received no response. Read what oth­er play­ers wrote about it or write your own review and let every­one know about its pos­i­tive and neg­a­tive qual­i­ties based on your per­son­al expe­ri­ence.

He not­ed that no account ver­i­fi­ca­tion had been request­ed despite using a wel­come bonus. Browse all bonus­es offered by Caspero Casi­no, includ­ing their no deposit bonus offers and first deposit wel­come bonus­es. A selec­tion of games from mul­ti­ple game providers have been checked and NO fake games have been found. Caspero Casi­no has an aver­age cus­tomer sup­port, judg­ing by the results of caspero our test­ing.
Based on their find­ings, we have cal­cu­lat­ed the casino’s Safe­ty Index, which is our score describ­ing the safe­ty and fair­ness of online casi­nos. The issue was resolved as the play­er suc­cess­ful­ly received his full pay­outs after ini­tial delays in ver­i­fi­ca­tion and with­draw­al requests. The play­er from Ger­many faced chal­lenges ver­i­fy­ing his account at Caspero, which pre­vent­ed him from with­draw­ing his win­nings of €1,500.

• Dis­cuss any­thing relat­ed to Caspero Casi­no with oth­er play­ers, share your opin­ion, or get answers to your ques­tions.
• He sub­mit­ted all required doc­u­ments, but his proof of bank account was repeat­ed­ly reject­ed, despite pro­vid­ing a dai­ly trans­ac­tion his­to­ry.
• Con­sid­er­ing play­er com­plaints is inte­gral to our casi­no review process as they offer a com­pre­hen­sive view of the issues expe­ri­enced by play­ers and the casi­nos’ atti­tude in resolv­ing these prob­lems.
• These com­prise of the casino’s T&Cs, com­plaints from play­ers, esti­mat­ed rev­enues, black­lists, etc.
• The issue was resolved as the play­er suc­cess­ful­ly received his full pay­outs after ini­tial delays in ver­i­fi­ca­tion and with­draw­al requests.
• We found some ques­tion­able rules or claus­es dur­ing our review, because of which we con­sid­er the Terms and Con­di­tions of Caspero Casi­no to be some­what unfair.
• Because of these com­plaints, we’ve giv­en this casi­no 16,560 black points in total.

The Safe­ty Index is the main met­ric we use to describe the trust­wor­thi­ness, fair­ness, and qual­i­ty of all online casi­nos in our data­base. The two most pop­u­lar kinds are free spins and no deposit bonus­es, which are giv­en to play­ers upon sign­ing up, and deposit bonus­es, which are giv­en to play­ers after they make a deposit. Based on the cat­e­go­riza­tion we use, this makes it one of small­er online casi­nos. Each casino’s Safe­ty Index is cal­cu­lat­ed after care­ful­ly con­sid­er­ing all com­plaints received by our Com­plaint Res­o­lu­tion Cen­ter, as well as com­plaints gath­ered through oth­er chan­nels. We strong­ly sug­gest play­ers to steer clear of this casi­no and opt for one with a high­er Safe­ty Index. Caspero Casi­no is one of small­er online casi­nos based on our esti­mates or col­lect­ed infor­ma­tion.
Con­se­quent­ly, the com­plaint was marked as unre­solved, and the play­er was advised to reach out to the Anjouan Gam­ing Author­i­ty for fur­ther assis­tance. The Com­plaints Team inter­vened after the play­er report­ed delays despite all doc­u­ments being ver­i­fied and a lack of com­mu­ni­ca­tion from the casino’s finance depart­ment. The issue was marked as resolved fol­low­ing the player’s con­fir­ma­tion of receiv­ing the win­nings. The play­er from Ger­many had been wait­ing for a with­draw­al for less than two weeks.
When review­ing online casi­nos, we col­lect infor­ma­tion about their cus­tomer sup­port and lan­guage options. While these are gen­er­al­ly high enough not to impact the major­i­ty of play­ers, sev­er­al casi­nos do impose quite restric­tive win or with­draw­al lim­its. At Casi­no Guru, users can rate and review online casi­nos by shar­ing their unique expe­ri­ences, opin­ions, and feed­back. These com­prise of the casino’s T&Cs, com­plaints from play­ers, esti­mat­ed rev­enues, black­lists, etc.
You should always make sure that you meet all reg­u­la­to­ry require­ments before play­ing in any select­ed casino.Copyright ©2026 A plat­form cre­at­ed to show­case all of our efforts aimed at bring­ing the vision of a safer and more trans­par­ent online gam­bling indus­try to real­i­ty. The sit­u­a­tion remained pend­ing as the team await­ed any poten­tial response from the casi­no.

Reports relat­ed to Caspero

The Com­plaints Team had attempt­ed to con­tact the casi­no mul­ti­ple times for clar­i­fi­ca­tion on the delay but had not received a response. More infor­ma­tion about which bonus­es are avail­able in your region can be found in the ‘Bonus­es’ sec­tion of this review. The table below shows the casino’s win and with­draw­al lim­i­ta­tions. To view the casino’s user reviews, nav­i­gate to the User reviews part of this page. We deter­mine the over­all user feed­back score based on the play­er feed­back sub­mit­ted to us. Tak­ing our find­ing into con­sid­er­a­tion, we encour­age you to pro­ceed with cau­tion should you decide to play at this casi­no.
The play­er retained the option to reopen the com­plaint in the future if they wished to resume com­mu­ni­ca­tion. How­ev­er, due to a lack of response from the play­er, the com­plaint had been closed for the moment. The play­er from Ire­land had been wait­ing for a with­draw­al for less than two weeks. Please note that some of these may only be avail­able to play­ers from select­ed coun­tries. How­ev­er, casi­nos also offer oth­er types of pro­mo­tions, bonus codes, wel­come sign-up bonus­es, or loy­al­ty pro­grams.
Our process for estab­lish­ing a casino’s Safe­ty Index involves a detailed method­ol­o­gy that con­sid­ers the vari­ables we’ve col­lect­ed and ana­lyzed dur­ing our review. Con­tin­ue read­ing our Caspero Casi­no review and learn more about this casi­no in order to deter­mine whether or not it’s the right one for you. The high­er the Safe­ty Index, the more like­ly you are to play and receive your win­nings with­out any issues.